Frequently Asked Questions
Getting Started
Yes, a subscription plan can be cancelled. You may also postpone your billing date up to 30 days. Just call 888-557-2018, email support@idealnutritionnow.com or chat with us prior to your next billing. For a more detailed cancelation policy please click here.
Ideal Nutrition meals are always fresh. We deliver the meals in insulated bags filled with frozen gel packs designed to keep your food at refrigerated temperatures through transit. Once you receive your meals, you should place them in the fridge ASAP. Once in the fridge, they are good for at least the next 5-6 days (expiration is printed on the label).
You can freeze our meals if you do not expect to eat them in the first five to six days! We recommend heating meals from frozen and adding a couple of minutes to the heating time (exact times vary as they are based on your oven/microwave).
Our menu changes weekly and we offer a variety of meals for different dietary needs and taste preferences. The types of meals include Traditional, Paleo, Keto, Vegetarian, Vegan, and more!
From the menu you can look at each meal’s ingredients, as well as the nutritional information, to make the most informed decisions on the meals that work best for your dietary needs. Just click on the meal’s picture then on Nutritional Information to see this.
Each meal feeds one adult per meal. Our meals will vary in nutrition facts and ingredients, please make sure to check this before ordering each week. You can view a full nutrition label and list of ingredients for each meal by clicking on the image of the meal on our menu page.
Yes, new, and exciting meals are added each week. See the menu page here.
We will send you meals based on your previous order preferences. You can edit your weekly meals by visiting your dashboard > my subscription tab > view
We don't believe in contracts.
Subscriptions are billed each week on the same day. You may pause or cancel your subscription at any time by contacting us at 1-888-557-2018, email at support@idealnutritionnow.com or simply by chatting with us.
Delivery days vary depending on area. To find out your delivery day please click here.
We have retail locations that are open daily. Just walk in – grab – and go. To see the locations please click here.
All subscription orders are delivered for free, to place your order please click here.
We also offer pay-as-you plans, no commitment required! Click here to make your purchase.
Food safety is something that we take seriously and we incorporate allergen declarations on each and every Ideal Nutrition meal. As noted in our Terms and Conditions, we strongly recommend that customers with food allergen sensitivities or restrictions carefully review individual product packages for the most updated information regarding ingredients and allergen declaration before consuming. Additionally, we recommend reviewing the ingredient list on our website, prior to selecting meals, to determine if they contain any ingredients you are unable to consume.
Please note, our meals are produced in a facility that also processes wheat, milk, soy, eggs, tree nuts, peanuts, fish, and shellfish.
Managing my Subscription
Just contact our customer service department. Our amazing customer service reps are available to help you everyday. Simply email us at support@idealnutritionnow.com, call us at 1-888-557-2018 or chat with us.
We will send you meals based on your previous order preferences. You can edit your weekly meals by visiting your dashboard > my subscription tab > view
We don't believe in contracts.
When you subscribe to any Ideal Nutrition meal plan your delivery fee is $0.
If you wish to discontinue your entire program, please email support@idealnutritionnow.com or call 1-888-557-2018 for faster assistance. Please be advised that subscription customers are required to complete your service through the end of your current cycle
Customers should leave bags and ice packs out for pickup on their next delivery date. Customers should never have more than two bags in their possession at any time during enrollment. Bags may also be dropped off at any Ideal Nutrition retail location.
The deadline each week to select meals is at 11pm (ET) every Friday. If Ideal Nutrition does not receive a meal selection by Friday 11pm (ET) for a subscription member an automatic meal selection will be completed by Ideal Nutrition, and meals will be selected based on the subscription member's prior orders and preferences.
Food Safety
Ideal Nutrition cannot accommodate customers with severe or life-threatening food allergies. By signing up for Ideal Nutrition, you agree to our terms and conditions and understand that Ideal Nutrition is not responsible for any food related allergic reactions that may occur whether it be mild or severe. We prepare our food in a facility that handles nuts, gluten, dairy, shellfish, and other common food allergens. We cannot guarantee a cross contamination. We urge you to use caution when choosing ideal nutrition. If you have a moderate to severe food allergy, we cannot serve you. Please contact customer service at 1-888-557-2018 or at support@idealnutritionnow.com if you have any questions regarding this warning.
Immediately after being cooked, all Ideal Nutrition meal ingredients are brought down to safe plating temperatures inside our state-of-the-art refrigerated plating rooms. Once the ingredients are at safe plating temperatures all meals are plated inside a temperature-controlled, USDA, and Florida DBPR approved, plating facility with an environmental temperature of 35 degrees Fahrenheit. Inside this plating facility hygiene and quality are paramount.
Once the plating of the meal is completed all meals are sent to our outgoing, temperature controlled, USDA and Florida DBPR, approved outgoing facility. Inside this temperature-controlled facility all meals are packaged inside your delivery bag. Ready to be shipped bags are then placed inside their corresponding transit refrigerated vehicles to be shipped to you. It should be noted the temperature inside the outgoing facility is kept at 30 degrees Fahrenheit.
Our plating and outgoing facilities are inspected and sanitized daily. All Ideal Nutrition plating employees must wear body suits, head coverings and facial coverings when plating meals. All plating is done with sanitized serving tools and measuring tools.
Always keep hot cooked food between 140 and 165 degrees fahrenheit. Always keep cold food bellow 40 degrees fahrenheit.
Nutrition and Ingredients
Our meals are available in the MyFitnessPal app for easy daily tracking. For more information please visit www.myfitnesspal.com
Our delicious menu changes weekly and we offer a variety of menus for different dietary needs and preferences. The types of meals include Traditional, Paleo, Keto, Vegetarian, Vegan, Breakfast and more!
From the menu you can look at each meal’s ingredients, as well as the nutritional info. Simply click on the meal’s picture or the (i) to see this!
We love new ideas! Please send them to us by following this link https://idealnutritionnow.com/account#/account/new-meals-suggestions
We try to keep sodium as low as possible in our meals. If you are looking for the lowest possible sodium meals, simply click on the photo of each meal then click on nutritional information to determine the sodium content. Remember, you always have the full capability to update the meals coming to you every week!
Your meals will stay fresh for a full 5-6 days in the fridge until your next delivery arrives, and there is an 'Consume By' date printed on each of the meal labels.
Deliveries and Retail Locations
When you subscribe to any Ideal Nutrition meal plan your delivery fee is $0.
Pay as you go plans delivery fee ranges from $6.50 - $10 per delivery.
We currently deliver to all of south Florida and some of central Florida. We are always increasing our reach. For more information please visit Delivery Area
All Ideal Nutrition deliveries are made by Ideal Nutrition Logistics. We train our drivers on the importance of food safety and health code to ensure your food arrives as fresh as possible. Our deliveries are also completed in refrigerated vehicles that keep the food temperature below 40 degrees.
All of our meals are delivered to you in completely BPA-free individual plastic containers! The containers are freezable and microwaveable.
These plastics are safe for food storage as well as heating in the microwave or oven. They are also designated as recyclable, so go ahead and put them in the recycling bin after you've enjoyed the meals.
We ship our meals in insulated bags with gel packs that will keep the meals at refrigerated temperatures.
Keep in mind that it is normal for the gel packs to be slightly melted by the time they arrive. This is because they release cold air into the bag as they melt. The cold air does dissipate quickly when you open the bag, so you should transfer the meals to the fridge immediately.
You do not need to be home to receive your meals! We ship our meals in insulated bags with gel packs that will keep the bag at refrigerated temperatures.
Keep in mind that it is normal for the gel packs to be slightly melted by the time they arrive. This is because they release cold air into the bag as they melt. The cold air does dissipate quickly when you open it, so you should transfer the meals to the fridge immediately.
An Ideal Nutrition driver will then transport orders in a refrigerated van and a text message will be sent upon delivery completion. You will receive a text message when your meals are dropped off.
We go above and beyond to ensure freshness. Our meals are delivered inside refrigerated vehicles, and the meals are packaged inside an insulated bag with ice packs.
Keep in mind that it is normal for the gel packs to be slightly melted by the time they arrive. This is because they release cold air into the bag as they melt. The cold air does dissipate quickly when you open it, so you should transfer the meals to the fridge immediately.
We have 5 retail locations conveniently located in South Florida, including Downtown West Palm Beach, Palm Beach Gardens, Boca Raton, Downtown Miami, Wellington and opening soon in Stuart.
Visit our Store Locator Page for more information.
Misc FAQs
We offer 1 point for every $2.50 spent at any of our retail locations. 100 points = 1 free meal!
Please contact support@idealnutritionnow.com