Terms and Conditions | Ideal Nutrition

Terms & Conditions – Ideal Nutrition

Billing Policy

Ideal Nutrition meal plans are available under two options: Auto-Renew Subscription or Pay-As-You-Go. Upon enrollment, customers agree to the selected billing frequency and payment terms.

For subscription plans, your credit card or bank account will be automatically charged weekly based on your selected plan, including any applicable sales taxes. Re-billing may occur earlier if your account balance is insufficient to cover an upcoming delivery. Please note that billing dates may vary depending on the initial enrollment date and weekly meal selections.

To discontinue auto-renewal, written notice must be provided at least two (2) business days prior to the end of the current billing cycle. Requests can be submitted via email to support@idealnutritionnow.com or by calling 1-888-557-2018. Failure to provide timely notice will result in automatic renewal and charges for the next cycle, for which you will be financially obligated.

If you are unsure of your current billing cycle, please contact our support team for clarification.

Refund Policy

If you are dissatisfied with a meal due to quality, ingredients, or presentation upon arrival, please notify our team within seven (7) days of delivery at support@idealnutritionnow.com. Our customer service team will review your claim and, at our sole discretion, may issue a credit in the form of Ideal Nutrition meals applied to your account.

We may request photographic documentation to support your claim. While meals that do not meet personal taste preferences are covered by our money-back guarantee, this applies only to your first order.

Claims for meals arriving unfit for consumption due to shipping-related issues will be evaluated and, if validated, credited accordingly. Ideal Nutrition is not liable for undelivered orders resulting from incorrect addresses provided by the customer.

Modifications or cancellations to orders must be made by Friday at 11:00 PM ET each week. After this cutoff, orders are processed and ingredients are procured, and therefore cannot be modified or canceled.

Delivery Fees

  • Subscription Plan: $0 delivery fee

  • Pay-As-You-Go Plan: $6.50–$13.00 per delivery (based on location)

In-Store Pick-Up Fee

Retail pick-up orders incur a $3.00 service fee per pick-up.

Cancellation Policy

To discontinue your Ideal Nutrition subscription, please contact support@idealnutritionnow.com or call 1-888-557-2018. Cancellation requests must be received at least two (2) business days before your next billing cycle to avoid charges for the following week.

No refunds will be issued for unused portions of a billing cycle. If notice is not received in time, you will be automatically billed for the next cycle and must complete service through that period.

Weekly Meal Selection Policy

Subscription customers must finalize weekly meal selections by Friday at 11:00 PM ET. If no selection is received, Ideal Nutrition will auto-generate your order based on previous selections and preferences. No changes can be made after the deadline.

Bag Return Policy

Customers are expected to return delivery bags and ice packs on their next scheduled delivery. Customers should possess no more than two (2) bags at any time. Bags may also be returned to any Ideal Nutrition retail location.

Food Allergy Disclaimer

Ideal Nutrition cannot accommodate individuals with moderate to severe or life-threatening food allergies. By subscribing, you acknowledge and accept that:

  • Meals are prepared in a facility that processes common allergens, including but not limited to: nuts, gluten, dairy, shellfish, soy, and eggs.

  • Cross-contamination is possible, and Ideal Nutrition makes no guarantees against it.

  • Ideal Nutrition is not liable for any allergic reactions or health complications resulting from food consumption.

If you have any concerns about food allergies, we strongly advise against participation in our meal programs. Please contact customer service with any questions.

Food Safety Notice

Per FDA food safety guidelines:

  • Always refrigerate meals immediately upon delivery.

  • Do not consume meals left unrefrigerated for more than three (3) hours after delivery.

  • Keep cold foods below 40°F and hot foods above 140°F.

  • Consuming raw or undercooked meats, poultry, seafood, shellfish, or eggs may increase the risk of foodborne illness.

Ideal Nutrition LLC shall be held harmless and not liable for any health risks or foodborne illnesses resulting from mishandling or improper storage of meals after delivery.

 

Ideal Nutrition Gift Card Terms & Conditions

By purchasing, accepting, or using an Ideal Nutrition gift card, you agree to the following terms and conditions:

1. Redemption

  • Gift cards are redeemable only for the purchase of goods and services at Ideal Nutrition retail locations and online at idealnutritionnow.com.

  • Gift cards may not be used to purchase other gift cards.

2. Non-Refundable and Not Redeemable for Cash

  • Gift cards are not returnable, refundable, or redeemable for cash, except as required by law.

3. Lost or Stolen Cards

  • Ideal Nutrition is not responsible for lost, stolen, damaged, or unauthorized use of gift cards. Treat your card like cash.

  • Lost or stolen cards will not be replaced or refunded.

4. Expiration and Fees

  • Ideal Nutrition gift cards do not expire and are not subject to any service fees.

5. Balance Inquiries

6. Limitations

  • Gift cards cannot be reloaded.

  • They are not for resale and may not be used for unauthorized advertising, marketing, sweepstakes, or promotional purposes.

7. Fraud and Abuse

  • Ideal Nutrition reserves the right to refuse, cancel, or limit the use of any gift card if we suspect fraud, tampering, unauthorized use, or other violations of these terms.

8. Changes to Terms

  • Ideal Nutrition reserves the right to update or modify these terms and conditions at any time without prior notice. Changes will be effective upon posting to our website.