Terms and Conditions | Ideal Nutrition

Billing policy

Ideal Nutrition meal plans are on auto-renew(subscription) or pay as you go options. As per our enrollment terms and conditions and billing frequency that were agreed to upon sign-up. Your credit card or bank account will automatically be re-billed when your available balance is insufficient to cover your next delivery. Ideal Nutrition subscription plans are charged once a week. you will be billed the same amount based on the plan that was originally signed up for (including local sales taxes). Please be advised that your re-billing date can fluctuate based on your meal selections and date of meal plan initiation. To notify us that you do not wish to auto-renew for a subsequent billing cycle, we require notice in writing at least two business days prior to your current program cycle ending. If you wish not to auto-renew, please contact us at support@idealnutritionnow.com or call 1-888-557-2018. Please note that if we do not receive notification at least two business days before your current program cycle ends, you will automatically be billed for an additional cycle and will be obligated to continue service through the subsequent cycle(s). If you have questions about the maturity date of your billing cycle, you can email support@idealnutritionnow.com or call 1-888-557-2018.

 

Refund Policy

If you are dissatisfied with a meal, meal ingredient or a meal's appearance on arrival, please contact us at suppport@idealnutritionnow.com and our customer service agents will research the incident, and at their discretion, may offer credit in the form of Ideal Nutrition meals to the customer account. We may require photographic documentation of any meal with which you are dissatisfied before we issue a credit. Meals that did not meet your taste expectations are covered by a money-back guarantee of up to 100%.

Guarantee applies to your first order only. Refund requests in accordance with this guarantee must be made by email within 7 days of delivery. Meals that arrive unfit can be credited to the account for use in a future order. We value photos of any improper food arrival to continue improving our packaging. A customer service agent may request photographs be sent to accompany the reported complaint. We encourage all customers to remove meals immediately from their box and place in the refrigerator, inspecting containers as they are transferred. Credit on orders that did not arrive due to courier or Ideal Nutrition fault will be given in the form of Ideal Nutrition meals to the customer account. Ideal Nutrition is not liable for packages undelivered due to incorrect addresses submitted by the customer. Orders may be modified at any time until the weekly cutoff of Frida at 11:00 pm ET. We are unable to modify or cancel orders once the cutoff has passed as ingredients have been ordered.

 

Delivery fees

When you subscribe to any Ideal Nutrition meal plan your delivery fee is $0.

Pay as you go plans delivery fee ranges from $6.50 - $10 per delivery.

 

In-store pick-up fees

Retail location pick-up orders will incur a $3 pick-up fee

Cancelation policy

If you wish to discontinue your entire program, please email support@idealnutritionnow.com or call 1-888-557-2018 for faster assistance. Please be advised that subscription customers are required to complete your service through the end of your current cycle and no refunds will be given. If cancellation requests are not received by Ideal Nutrition at least two business days prior to auto renewal, subscription customers will be automatically re-billed for another cycle and will be obligated to continue service through the end of that cycle.

Subscription meal selection

The deadline each week to select meals is at 11pm (ET) every Friday. If Ideal Nutrition does not receive a meal selection by Friday 11pm (ET) for a subscription member an automatic meal selection will be completed by Ideal Nutrition, and meals will be selected based on the subscription member's prior orders and preferences.

Bag return policy

Customers should leave bags and ice packs out for pickup on their next delivery date. Customers should never have more than two bags in their possession at any time during enrollment. Bags may also be dropped off at any Ideal Nutrition retail location.

Food allergies

Ideal Nutrition cannot accommodate customers with severe or life-threatening food allergies. By signing up for Ideal Nutrition, you agree to our terms and conditions and understand that Ideal Nutrition is not responsible for any food related allergic reactions that may occur whether it be mild or severe. We prepare our food in a facility that handles nuts, gluten, dairy, shellfish, and other common food allergens. We cannot guarantee a cross contamination. We urge you to use caution when choosing ideal nutrition. If you have a moderate to severe food allergy, we cannot serve you. Please contact customer service at 1-888-557-2018  or at support@idealnutritionnow.com if you have any questions regarding this warning.

Warning

Consuming raw or undercooked meats, poultry, seafood, shellfish, eggs, or unpasteurized milk may increase your risk of foodborne illness. Please note, any meal delivery left outside, in the elements of the environment, for longer than three hours increases the risk of foodborne illness.

​Always keep hot cooked food between 140f and 165f. Always keep cold food bellow 40f. Ideal Nutrition LLC is released of any liability after meals are delivered.